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How to Shop with us

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Finding Products

 

1. Menu

  • All of our products are listed in Categories to make it easier to find what you require.
  • The main Categories are listed with buttons on the Home page.
  • Each Category has a button (some with a drop down box) on the menu bar across the top of the page.
  • Clicking on the main button or one of the Sub-Categories in the drop down list will take you the relevant page.
  • Click on each Sub-Category or Product in the main web page to see more detail and select your purchases.

2. Shop By

  • You can also look for products using the "Shop By" menu on the left of the Home page.
  • Select your Category, product type, Colour or Price Range to filter down and display the required items.
  • Click on each Sub-Category or product in the main web page to see more detail and select your purchases.
  • Bear with us while we develop this feature to help you find items faster.

 

3. Search By

  • Enter a description in the “Search by” field at the top of the page and press “Go” to search our site for matches.
  • You may have to refine your search words to find what you are looking for.

Selecting Products

  • On each product page, there is a photograph and further information including a long description.
  • Just hold the mouse over the photograph to see a magnified view.
  • The long description and any technical details or product reviews are on the tabs below the photograph.
  • Anyone can write a product review that will be shown on the site – so feel free to write one! Please note offensive or irrelevant reviews will be removed.
  • Any products that we recommend to go with the item you are viewing are shown below under “You may also be interested in...” For example if you are looking at a bird feeder, we will recommend the right bird food to go with it.

Stock

  • We aim to have all displayed products in stock and available to buy, however this is not always possible and therefore please check the “Stock Availability” on each product page.
  • There may be times when our stock figures are inaccurate and we will sell an item that we then cannot find in stock. In these rare instances we will contact you immediately to discuss a solution which may include providing a refund.

Shopping Basket

  • Once you have found the product you are interested in, select the quantity required and press “Add to Basket”.
  • The basket displays your choices and the shipping charge.
  • You may change quantities and remove items from your basket at this time.
  • Once you are ready to proceed, press “Continue to Checkout”.

Creating an Account

  • When you decide to go to the 'Checkout,' our system will ask you to sign in or register with us. 
  • You can complete the sale without creating an account.
  • By creating an account, you can monitor your order details, store and manage your billing and shipping addresses and edit your contact details. This will make future purchases with us quicker and easier.
  • We keep your personal information safe and secure and we will never share it with third parties.

Payment

  • Once you are logged in and ready to pay for your products, CreditCall will complete your transaction.
  • CreditCall is a secure and trusted payment method and also supports ‘Verified by Visa’ and ‘Mastercard SecureCode’.
  • Once Payment has been accepted you will receive a confirmation email from us.

Delivery

  • Your items will be dispatched as soon as possible and will be with you within 2-3 business days – often sooner.
  • Your shipping rate will be calculated during checkout.
  • See the Delivery Information window for more detail.