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Delivery Charges

Delivery is offered to addresses in the United Kingdom only.  Please call if you wish to have a delivery made to a foreign country.
 
All orders will be dispatched as soon as possible.
 
Most products are delivered either by courier (normally UKMail) or by post (Royal Mail), depending on their size and value. You will be notified which delivery method we will use during the order process or via email.
 
UK Mainland destinations
Goods will normally be delivered by Courier within 3-5 business days.  Items may be delivered by our own delivery vans where possible and local to our stores.  We will always endeavor to arrange delivery sooner than 2-3 working days.

Gift Cards and very light packages (e.g. seeds) will be sent by the Royal Mail Recorded Delivery Signed For service.  These items will be delivered as per Royal Mail terms and conditions but would normally be next day.
 
 
Prices (UK Mainland)
  • Small light packages that can be classed as letters (less than 250g), including Gift Cards, will be sent Royal Mail Recorded Delivery Signed For at a charge of £2.00.
  • Packages up to 15kg and less than 0.08m3 (no single dimension larger than 60cm) - £6.99
  • Packages between 15kg & 25kg and less than 0.14m3 (no single dimension larger than 150cm) - £12.99
  • Packages greater than 25kg will require special delivery arrangements.  We reserve the right to cancel your order if we cannot arrange suitable delivery. Please call us if your order is particularly heavy or bulky.

 

Weight

Max Single 
Dimension

Type of Goods

Delivery Method

Delivery Cost

 < 0.25kg

 Letter / Small Packet

 Gift Cards / Seeds

 Royal Mail 1st Class Recorded Delivery

 £ 2.00

 0.25 to 15kg

 60 cm

 Typical Order

 Courier: 3-5 Working Days

 £ 6.99

 15 to 25kg  

 150 cm

 Bulky & Heavy items

 Courier: 3-5 Working Days

 £12.99

 25kg +

 Larger than above

 Very Heavy / Bulky

 Courier: 4-7 Working Days*

 £30.00+


*we reserve the right to cancel the order if the item is too bulky to deliver safely
 

Northern Ireland and Parts of Scotland 
We will always do our best to deliver to other UK destinations. However, as we are charged more by our couriers, we must apply a surcharge for these locations. The surcharge for orders under 5kg is £13.01 on top of our standard delivery charges (i.e. items between .251g and 5Kg will be charged at £20.00).  Light items under 250g by post will be charged £8.00

Scottish Highlands, Isle of Man, Channel Islands
The surcharge for orders under 5kg is £23.01 on top of our standard delivery charges (i.e. items between .251g and 5kg will be charged at £30.00).  Light items under 250g by post will be charged £8.00

Delivery charges and options will be clearly displayed during the checkout process. The Millbrook Garden Company Ltd reserves the right to apply delivery charges or cancel orders where delivery cannot be arranged.  We will always contact you in the unlikely event this occurs to discuss the options.

If you are unsure or have any questions regarding our delivery charges and options please contact us on online@millbrookgc.co.uk or 01892 663822.
 
Returns (please check full details)

Returns can be made via:
  • Courier: Please call us on 01892 663822 or email online@millbrookgc.co.uk to arrange your return. Please include or have the following details ready: order number, stock number, the reason for the return and whether you'd like a refund or a replacement. We will then be able to provide you with the correct information for returning the product.
  • In Store: at Millbrook Crowborough (Tubwell Lane TN6 3RJ), Gravesend (Station Road DA13 9PA) or Highgrove (Staplehurst Road TN12 9BT).  Bring your delivery note or order confirmation and the product you wish to return or exchange to the Information Desk where our team will help you.
 
Conditions of Delivery
Royal Mail Signed for deliveries require a signature on delivery.  However, we do not normally send goods via courier requiring signature as this can often complicate delilvery.  If you particularly require a signature on delivery then please contact us before or as soon as you make an order with us and we will do our best to help. 
 
Please make sure you keep the receipt enclosed with your goods.